After contract ended, upgrade overdue

Pamjos — Thu, 16 Dec 2021 00:27:09 GMT

I paid 1st bill in advance then monthly on 26th by direct debit.My upgrade was due more than a month ago.

Account is in credit as a direct debit wasn't cancelled.

3 questions:

a) Do I need to give 30 days notice to close account instead of upgrade?

b) Can I cancel direct debit as 26th November is for month ending 26th December

c) Can I request repayment of credit balance anytime?

Thanks for any help

Re: After contract ended, upgrade overdue

XRaySpeX — Thu, 16 Dec 2021 00:56:33 GMT

Yes, unless you move to another network using a PAC or STAC from EE on or after the end of your min. term.
I wouldn't! You might be due for a refund for a few days overlap.
Yes, for a significant amount. I believe over £50.