topic Re: Being overcharged in Archived Posts

Being overcharged

Sammie271 — Tue, 14 Apr 2020 09:01:00 GMT

Hello , is anyone else being over charged per month . My plan and my bill do not add up . It appears I am being overcharged even with no extra charges on the account . Is anyone else having the same issues ? Thank you .

Re: Being overcharged

Christopher_G — Tue, 14 Apr 2020 14:10:54 GMT

Hi @Sammie271

Welcome to the community.

Which price plan are you on and how much extra is your bill?

Are you sure there are no add-ons or extra charges on your bill? You can view it in your My EE account.

Chris

Re: Being overcharged

Sammie271 — Tue, 14 Apr 2020 15:54:18 GMT

Hello Christopher,

no extra charges are on my latest bill . It is suppose to be a £51 contract however, I am being charged £52.12 although it may not be much if it was to happen over a course of time it would be . After checking into it more there still appears to be no reason as to why this is happening .

Sammie .

Re: Being overcharged

Christopher_G — Tue, 14 Apr 2020 16:10:01 GMT

Thanks @Sammie271

It's possible that there has been an RPI increase since you took your contract out.

Whenever this happens, we contact you by letter or email to let you know.

Chris

Re: Being overcharged

Sammie271 — Tue, 14 Apr 2020 16:24:17 GMT

Ok, I haven’t received anything to say this is the case ? It also does not show on my account that it is the case either ?

Re: Being overcharged

Christopher_G — Tue, 14 Apr 2020 16:26:45 GMT

When did you take your contract out, @Sammie271?

Can you pin-point from your bills when the increase came about?

Chris

Re: Being overcharged

Sammie271 — Tue, 14 Apr 2020 16:27:58 GMT

I will have a look , the contract was renewed in November . Thank you

Re: Being overcharged

Sammie271 — Tue, 14 Apr 2020 16:32:37 GMT

This appears to be the case as it has been increased from (roughly) £42 to £43 and this is the first month it has been increased . I have not received a letter or email as I have previous years .

Re: Being overcharged

Christopher_G — Tue, 14 Apr 2020 16:37:44 GMT

There was an increase last month, @Sammie271.

I'm sorry if you haven't received your notification, we sent those letters and emails to customers in February.

If you would like to find out how we tried to contact you specifically, I recommend speaking to our Mobile Care team.

Chris

Re: Being overcharged

Jan6868 — Wed, 15 Dec 2021 17:08:41 GMT

I’m being overcharged should be £27 but my bill is £39

Re: Being overcharged

Katie_B — Wed, 15 Dec 2021 17:22:47 GMT

Hello @Jan6868.

Thanks for coming to the community.

Have you been able to download and view your bill within your My EE account?

This will show a break down of any extra charges.

Speak soon,

Katie.