topic My plan has changed and I can’t sign in in Archived Posts

My plan has changed and I can’t sign in

Blueboy123 — Tue, 14 Dec 2021 22:49:49 GMT

I was late paying my bill and got cut off . I payed my bill few weeks late and after I can’t sign in to the app and on the web site it now says I’m on a 15 pound pay as you go pack,

Re: My plan has changed and I can’t sign in

mikeliuk — Tue, 14 Dec 2021 22:55:35 GMT

Hi @Blueboy123 ,

Welcome to the community. You may wish to review the advice at the below link with a view to contacting EE to discuss your situation.

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/what-should-i-do-if-i-cant-pay-my-bill

Re: My plan has changed and I can’t sign in

Jon_K — Wed, 15 Dec 2021 08:00:30 GMT

Hi @Blueboy123.

Can you sign out and then sign back in and see if it's still displaying this information?

If it's still incorrect, I'd recommend getting in touch with our Customer Care team so they can check your account for you.

Jon