topic Re: Credit in Archived Posts

Credit

Josh211 — Tue, 14 Dec 2021 08:17:25 GMT

What does in mean when it says my account bill has credit, like it said I was £23 in credit so I payed and now it’s saying even more credit, what’s this?

Re: Credit

mikeliuk — Tue, 14 Dec 2021 08:53:05 GMT

Hi @Josh211 ,

Being in credit means that you have more money than you owe.

So if your bank account is in credit by £23 and you pay in a further £10, it will be in credit by £33 at the end of that process.

Re: Credit

Josh211 — Tue, 14 Dec 2021 12:51:26 GMT

So that means I have £140 (which is in credit) spare? Means I don’t owe them money it’s money there that can be taken for my pay monthly bill??

Re: Credit

Leanne_T — Tue, 14 Dec 2021 15:06:05 GMT

Hi @Josh211

Thanks for coming to the community 🙂

If your account is on credit you will not need to make a payment, until the credit has been used.

If you would like this refunded, please give us a call on 150 the team can check if this is possible for you.

Thanks 🙂

Leanne.