topic Re: Bill isnt showing in Archived Posts

Bill isnt showing

Skiptomelou — Sat, 11 Dec 2021 09:14:50 GMT

Hey everyone, my bill on my account Is available to view from the 9th of every month, this month its not showing me my bill just my bill thats I've paid for last month? Any help or advice as how to fix it or why it's not giving me my new bill amount as usual?

Re: Bill isnt showing

Skiptomelou — Sat, 11 Dec 2021 09:31:45 GMT

Re: Bill isnt showing

Chris_B — Sat, 11 Dec 2021 09:35:53 GMT

@Skiptomelou This can change because you are billed every 30 days and not every month has 30 days.

You’ll also receive a notification when your bill is ready.

Re: Bill isnt showing

mikeliuk — Sat, 11 Dec 2021 09:42:14 GMT

Hi @Skiptomelou ,

In the app, it should say under Bills & Payments that "Your bill is ready to view on the Xth of each month".

Has that date just recently passed, when counting workdays, or did it pass a long time ago?

I wouldn't worry too much about it but would keep any eye on when it is generated and around the time of the Direct Debit day which many differ depending on which days banks close near Christmas.

I believe bills and Direct Debits occur on a calendar month basis.

Re: Bill isnt showing

Skiptomelou — Sat, 11 Dec 2021 10:24:57 GMT

Thank you, it's always available to view on the 9th but for some reason it's not showing this month?

Re: Bill isnt showing

Jon_K — Sat, 11 Dec 2021 13:24:57 GMT

Hi @Skiptomelou.

What happens when you try to view your latest bill?

Can you try logging out of your account and then back in?

Jon