topic Re: Can’t pay in Archived Posts

Can’t pay

Leelowery18 — Fri, 10 Dec 2021 19:29:35 GMT

My bill is much more than I expected this month as I have been receiving calls from abroad but I never answer, can I split my payment down to weekly for this month to help me rather than pay one big lump sum?

thank you!

Re: Can’t pay

XRaySpeX — Fri, 10 Dec 2021 19:40:48 GMT

You don't pay for receiving calls while you are in UK, particularly when you don't answer them.

Re: Can’t pay

mikeliuk — Sat, 11 Dec 2021 00:26:43 GMT

Hi @Leelowery18 ,

Do you know if those charges relate to voicemails received while you yourself were abroad? If so, the advice is to disable whilst abroad.

https://ee.co.uk/help/help-new/getting-started-and-upgrading/using-your-phone-features/how-do-i-use-voicemail

If you will have difficulty with paying any bill on time, I highly recommend to contact the relevant service provider as soon as possible to make arrangements. You may do a search for hardship arrangements and there may be some consideration given for pandemic-related impacts.