topic Re: Upgrade in Archived Posts

Upgrade

Kk41 — Fri, 10 Dec 2021 11:49:46 GMT

When I got to upgrade my phone is says they’re no deals for any phones. Also is that chat online feature gone?

Re: Upgrade

Christopher_G — Fri, 10 Dec 2021 13:38:54 GMT

Hi @Kk41

Welcome to the community.

Are you looking to do an early 'anytime upgrade' or are you in the last 45 days of your contract?

Chris

Re: Upgrade

Kk41 — Fri, 10 Dec 2021 14:20:04 GMT

Hi Chris,

I have the upgrade anytime deal.

Re: Upgrade

Christopher_G — Fri, 10 Dec 2021 14:42:31 GMT

OK, thanks @Kk41

One of the upgrade anytime conditions is that you have to change to a plan that is the same price, or more, that you're paying at the moment.

It sounds like our system might be having problems finding a plan like that. I would definitely recommend speaking to our upgrades team over the phone to see if they can look into this for you.

Let us know how you get on.

Chris