topic Where is my order? in Archived Posts

Where is my order?

Katie19480 — Fri, 10 Dec 2021 12:10:51 GMT

Upgraded my phone on Saturday 4th December and paid £50 for upgrade, but haven’t heard anything since.

Can someone tell me when to expect my order please?

Thanks 😊

Chris_B — Fri, 10 Dec 2021 12:17:03 GMT

@Katie19480 What phone ? Colour/storage size ?

Katie19480 — Fri, 10 Dec 2021 12:21:38 GMT

iPhone 13 pro max 256gb in the light blue

Chris_B — Fri, 10 Dec 2021 12:25:29 GMT

@Katie19480 As you can see it does day usually dispatched in 14 days.

you’ll receive tracking information once a device has been allocated to you.

Katie19480 — Fri, 10 Dec 2021 12:27:43 GMT

I know. It’s just the fact that it’s been nearly a week and I haven’t heard anything. Has my order gone through?

Leanne_T — Fri, 10 Dec 2021 14:07:34 GMT

Thanks for coming here 🙂

As soon as your order has been dispatched, you will get a message from DPD to let you know when this will be delivered.

If you would like to check your order, please get in touch with our Mobile Care team.

Leanne.