topic Re: Billing date in Archived Posts

Billing date

Patt1 — Thu, 09 Dec 2021 15:28:45 GMT

Today is meant to be my billing date and my bills are normally ready to download by 10am. Today no bill has come through. I upgraded last month and £50 handset cost is meant to be included in todays bill. Spoken to a couple of people via 150 who couldn’t even see it being generated today.
I have depression and Aspergers and got quite anxious as I want to see the total cost today. Someone on chat more less said I contacted them ‘multiple times’. Still have no bill today. Anybody else had issues with bills after upgrading?

Re: Billing date

Patt1 — Thu, 09 Dec 2021 16:20:28 GMT

Anybody? Do any EE staff moderate these pages or is it customers only? If it’s only customers then don’t worry.

Re: Billing date

Christopher_G — Thu, 09 Dec 2021 16:39:32 GMT

Hi @Patt1

Welcome to the community.

This is a peer to peer forum where EE users and non-EE users come to help each other with queries or problems they may have. Us EE staff are here to help where we can too.

Your bill should be available in your My EE account within 24 hours of your billing date.

Chris

Re: Billing date

Patt1 — Thu, 09 Dec 2021 16:58:00 GMT

Thank you Christopher. It’s never been this late but I’ll give it till tomorrow then. Because I upgraded on the 11th Nov, would that affect the billing date then? My DD is normally on the 17th.

Re: Billing date

XRaySpeX — Thu, 09 Dec 2021 22:19:13 GMT

Upgrading does not change your billing date. Just makes it harder to work out the bill 😉 .

Re: Billing date

Patt1 — Fri, 10 Dec 2021 07:28:02 GMT

Some body else on twitter mentioned that their bill did not come out yesterday and is still not there for both of us, she also upgraded last month and it’s too much of a coincidence. Will get in touch today.