topic Ee perks in Archived Posts

Ee perks

NW12 — Wed, 08 Dec 2021 13:34:03 GMT

I have my perk nhs code but cannot find anywhere to apply it?

Re: Ee perks

XRaySpeX — Wed, 08 Dec 2021 13:35:55 GMT

Are you wanting to buy something? Discount codes may only be applied at PoS when buying a new contract or upgrading.

Re: Ee perks

NW12 — Wed, 08 Dec 2021 13:54:39 GMT

No, I already purchased my sim only deal and was having issues with logging onto my perks account so it was cancelled and I made a new one. I was told this could be added to my current sim deal

Re: Ee perks

James_B — Wed, 08 Dec 2021 14:28:57 GMT

Hi @NW12,

Welcome to the EE Community. 🙂

As @XRaySpeX said, EE Perk discount codes need to be redeemed at the point of purchase.

If you have been advised differently, I'd recommend getting in touch with Customer Care to see if there is anything they can do to help.

Thanks

James

Re: Ee perks

XRaySpeX — Wed, 08 Dec 2021 15:37:40 GMT

You can't apply a discount code to an existing contract; only to a new contract or upgrade at the time you are buying it.