topic Re: Cannot view final bill in Archived Posts

Cannot view final bill

Klm95 — Wed, 29 Sep 2021 08:38:37 GMT

I have ended my contract with ee and am trying to view my final bill. I can log onto the app but when clicking on the bill it won’t load and just gives me a blank screen. I have tried logging on to my ee via the website instead and I keep getting error messages saying it cannot log me in.

Re: Cannot view final bill

Jon_K — Wed, 29 Sep 2021 10:19:02 GMT

Hi @Klm95.

Are you able to try logging in on a different browser?

When did your contract end?

Jon

Re: Cannot view final bill

Klm95 — Mon, 04 Oct 2021 08:40:05 GMT

I have spoken to someone at ee and although their website says that you can view your bills online 6 months after you leave this is incorrect and your account gets deativated as soon as you leave. They have to send me a copy of the bill via post, which they were going to charge for but haved waived the fee as I cannot view it online.

Re: Cannot view final bill

Rocketgarcia — Fri, 15 Oct 2021 22:06:38 GMT

Same problem here

Re: Cannot view final bill

Jon_K — Sat, 16 Oct 2021 07:42:25 GMT

Hi @Rocketgarcia.

What happens when you try to view your bill in your My EE Account?

Are you able to try using a different browser?

Jon

Re: Cannot view final bill

CA173 — Mon, 06 Dec 2021 15:18:08 GMT

I am having the same problem. Can’t log in to my account via the app or through a browser.

Re: Cannot view final bill

Leanne_T — Mon, 06 Dec 2021 15:38:16 GMT

Hi @CA173

Thanks for coming to the community.

If you get in touch with our Mobile Care team they will let you know your final bill amount 🙂

Leanne.