topic Re: to upgrade or not to upgrade in Archived Posts

to upgrade or not to upgrade

looky — Thu, 02 Dec 2021 16:11:41 GMT

Hi,

My contract (4 phone numbers as we're a family) ends by end of this months after 2 years. I'm absolutely satisfied with the service and also with my packages. Also, I still have free roaming within the EU.

What if, I don't want to upgrade? Am I going to switch to a monthly rolling contract automatically with the same amount and keep the free roaming?

If I upgrade, the cheapest, with the same package, will be at least £12 more than the current one and lose my free roaming.

Any advice?

thanks

Re: to upgrade or not to upgrade

Katie_B — Thu, 02 Dec 2021 18:18:45 GMT

Hello @looky.

Thanks for coming to the community.

If you are happy with your plan and do not choose to upgrade your account will continue but will be out of contract.

Katie.

Re: to upgrade or not to upgrade

Chris_B — Thu, 02 Dec 2021 18:35:38 GMT

@looky You should receive a 10% discount after 3 months past your minimum term date also,

Re: to upgrade or not to upgrade

bristolian — Thu, 02 Dec 2021 23:26:31 GMT

Hi @looky

Mobile contracts in the UK are not fixed-term contracts that need any action from yourself at any point,

All that happens at the end of your minimum term is that you are free to upgrade, change to a SIM-only, or give disconnection notice - if you want to.

If you want to simply continue as you are, you are quite free to do so.

Re: to upgrade or not to upgrade

looky — Mon, 06 Dec 2021 11:17:52 GMT

Thanks Katie,

Just for confirmation. EE will not force me to upgrade in any way? With my current package I'll still be able to use free roaming within the EU?

Re: to upgrade or not to upgrade

looky — Mon, 06 Dec 2021 11:18:53 GMT

Thanks Chris,

What do you mean I can get 10% discount after 3 months after past my minimum term?

Re: to upgrade or not to upgrade

Leanne_T — Mon, 06 Dec 2021 12:18:30 GMT

Hi @looky

Thanks for coming back to us.

You can find information about roaming in our EU Roaming After Brexit, Help page.

If you would like details on the 10% discount, please see our End of contract notification and out of contract discount, Help page.

Thanks 🙂

Leanne.

Re: to upgrade or not to upgrade

looky — Mon, 06 Dec 2021 12:47:47 GMT

Thanks Leanne,

I'll then stay as it is with my package as there is no better option for me.

About the 10% out of contract discount is not for me as I'm a SIM only customer. Am I right?

Re: to upgrade or not to upgrade

Leanne_T — Mon, 06 Dec 2021 12:49:57 GMT

Hi @looky

You would need to be a mobile customer with a handset as part of your plan who has been out of contract for three months or more.

Thanks 🙂

Leanne.