topic Re: Single User Fault in Archived Posts

Single User Fault

MonsterGreen — Sun, 05 Dec 2021 09:12:21 GMT

Hi,

I reported an issue with my account whereby I cannot access my number nor plan either online or on the app. This has been escalated to a 'Single User Fault' and was told it would take 48hrs to sort. The 48hrs have passed, and I was wondering if there is anywhere I can get a status update. I don't fancy spending any more time on the phone to be honest!

Thanks in advance

Re: Single User Fault

James_B — Sun, 05 Dec 2021 11:14:20 GMT

Hi @MonsterGreen,

Welcome to the EE Community. 🙂

Our Customer Care Team will get back to you as soon as our support team have resolved your ticket.

I'm sorry it is taking longer than expected.

James

Re: Single User Fault

Chris_B — Sun, 05 Dec 2021 11:15:41 GMT

@MonsterGreen you’ll have to call customer services about this there is no online portal to access to check on account related issues.