topic Re: Playstation store Add Funds to Wallet in Archived Posts

Playstation store Add Funds to Wallet

chozheng — Fri, 19 Nov 2021 21:34:11 GMT

anyone try Playstation store Add Funds to Wallet bill by mobile?

i try add £20 but keep "An error has occurred. Please try again."

I check my ee account , don't have a Spend Cap.

Re: Playstation store Add Funds to Wallet

StevenMc1 — Fri, 19 Nov 2021 22:37:27 GMT

I got a decline aswell. Was behind in my bill. Could be that.

Re: Playstation store Add Funds to Wallet

chozheng — Fri, 19 Nov 2021 23:29:46 GMT

paid bill on time.no outstanding bill.

Re: Playstation store Add Funds to Wallet

James_B — Sat, 20 Nov 2021 11:20:41 GMT

Hi @chozheng,

Are you still experiencing the same issue today?

James

Re: Playstation store Add Funds to Wallet

chozheng — Sat, 20 Nov 2021 14:09:43 GMT

Yes.

Re: Playstation store Add Funds to Wallet

chozheng — Sat, 20 Nov 2021 14:10:10 GMT

Yes

Re: Playstation store Add Funds to Wallet

chozheng — Sat, 20 Nov 2021 14:12:42 GMT

I try text 150 unbar. get a reply: Sorry we were unable to remove the third party bar for you, please contact customer services on 150.

have been contact CS, but they don't see any block in my account.

Re: Playstation store Add Funds to Wallet

James_B — Sat, 20 Nov 2021 14:13:01 GMT

Hi @chozheng,

Could you have already reached your £240 monthly charge to mobile limit?

James

Re: Playstation store Add Funds to Wallet

chozheng — Sat, 20 Nov 2021 14:19:20 GMT

Could you have already reached your £240 monthly charge to mobile limit?

First time using charge to mobile try to top up ps wallet. never success.

I have 3 mobile account in total. Try all different number is same.

Re: Playstation store Add Funds to Wallet

James_B — Sat, 20 Nov 2021 14:29:41 GMT

Hi @chozheng,

Was your PlayStation account registered in the UK or is it linked to another region?

James

Re: Playstation store Add Funds to Wallet

chozheng — Sat, 20 Nov 2021 14:40:35 GMT

UK.

Can CS check how much limit left in my monthly charge to mobile?

is add on accessories include in monthly charge to mobile limit.

Thanks

Re: Playstation store Add Funds to Wallet

James_B — Sat, 20 Nov 2021 14:44:00 GMT

Hi @chozheng,

Yes, Customer Care an check your monthly spend so far. Add to plan accessories are not included in your charge to mobile limit.

James

Re: Playstation store Add Funds to Wallet

Deebee1982 — Sun, 28 Nov 2021 18:07:27 GMT

I’m having same issue not been able to add funds using mobile which I’ve done for years why all of a sudden do I get something went wrong error message

Re: Playstation store Add Funds to Wallet

Deebee1982 — Sun, 28 Nov 2021 18:13:59 GMT

@chozheng im having same issue, did you solve it or not it’s got me stressed to bits

Re: Playstation store Add Funds to Wallet

Deebee1982 — Sun, 28 Nov 2021 18:16:32 GMT

@James_B hi I’m having same issue and nobody over phone can figure out why as I don’t have any restrictions but when customer services asked me to type UNBAR to 150 the messages I got back was that they can’t lift the third party bar and to contact 150 but when I spoke to them about it I don’t have a third party bar on so I’m infused of what is going on

Re: Playstation store Add Funds to Wallet

James_B — Mon, 29 Nov 2021 08:05:29 GMT

Hi @Deebee1982,

Welcome to the EE Community. 🙂

Could you have reached the monthly charge to bill limit of £240?

James

Re: Playstation store Add Funds to Wallet

Deebee1982 — Mon, 29 Nov 2021 12:13:10 GMT

@James_B hi thanks for the reply no I haven’t used any over, I’ve spoke to a few people over phone whom can’t seem to understand why it won’t work

Re: Playstation store Add Funds to Wallet

James_B — Mon, 29 Nov 2021 12:32:01 GMT

Hi @Deebee1982,

Were you trying to spend more than the single transaction limit of £40?

James

Re: Playstation store Add Funds to Wallet

Deebee1982 — Mon, 29 Nov 2021 22:32:09 GMT

@James_B No just £10

Re: Playstation store Add Funds to Wallet

James_B — Tue, 30 Nov 2021 08:48:59 GMT

Hi @Deebee1982,

Are you still seeing the same error message today?

James