topic Re: number changed when phone upgraded in Archived Posts

number changed when phone upgraded

kc48 — Thu, 02 Dec 2021 17:53:31 GMT

I upgraded my phone from a S7 to a S21 and moved the old sim card to the new phone. But the phone number has changed on the new phone. How do I get my old number back?

Re: number changed when phone upgraded

Chris_B — Thu, 02 Dec 2021 18:38:48 GMT

@kc48 If you upgraded your number shouldn’t change, You might want to call customer services about this.

Re: number changed when phone upgraded

bristolian — Thu, 02 Dec 2021 23:25:23 GMT

Hi @kc48

If you dial your existing number from another phone, what happens to the call?

Re: number changed when phone upgraded

kc48 — Fri, 03 Dec 2021 08:58:34 GMT

I can call my old number, and when i call another phone from my new phone the number comes up correctly. i guess its just a problem with the info in the settings panel