Change Plan and Amazon Prime Video Smart Benefit

mikeliuk — Wed, 01 Dec 2021 14:02:34 GMT

Does anyone know for certain whether the "Change Plan" function will cause the Amazon Prime Video Smart Benefit to become unavailable?

I've come across an online option that is a little buried linked from https://myaccount.ee.co.uk/app/usage-since-latest-bill

which allows a online change of plan https://myaccount.ee.co.uk/app/change-plan

Curiously, it says Add-Ons will stay so I may be able to keep a 20% discount. The plan is only GBP 3.20 more but I'm wondering if I may lose the GBP 5.99 Amazon Prime Video Smart Benefit which I have access to. The specification of zero Smart Benefits suggests that the Amazon Prime Video Smart Benefit is not considered a Smart Benefit going forward.

£23.20a month

Unlimitedtexts

Unlimitedminutes

1 Smart Benefit(s). Enjoy your pick of things like BT Sport or Apple Music. Change them anytime
Enjoy 5G speeds if you're using an enabled device in a 5G area
Keep using your current device
Keep your discount(s)

Current plan New plan

£19.99 per month	£23.20 per month
200GB data	Unlimited data
Unlimited minutes	Unlimited minutes
Unlimited texts	Unlimited texts
0 Smart Benefit(s)	1 Smart Benefit(s)

We'll make sure you stay connected at 0.5Mbps when you run out of data
From January 2022 a £2 daily charge applies to roaming in the EU/EEA

Your add-ons and discounts

You'll keep any eligible existing discounts. Add-ons will also transfer to the new plan. You can review your data add-ons within Add-ons & Benefits.

If both your current and new plans have Smart Benefits - just choose new ones once your new plan starts.

How your benefits may change

You'll keep them - except your recurring data add-ons and Smart Benefits. You'll have to choose a new Smart Benefit(s) once you've switched to your new plan. Check your currently active add-ons once you've switched plans.

Re: Change Plan and Amazon Prime Video Smart Benefit

Chris_B — Thu, 02 Dec 2021 18:47:36 GMT

@mikeliuk Your current plan £19.99 has no smart benefits so if your purchase this yourself it’s an add on not a smart benefit.

Re: Change Plan and Amazon Prime Video Smart Benefit

mikeliuk — Fri, 03 Dec 2021 00:09:36 GMT

Hi @Chris_B ,

It's the £25/mth Smart Plan discounted by 20% with Amazon Prime Video as the chosen Smart Benefit.

There's no additional charge that would be present for the Amazon Prime Video Add-On.

I can also see Amazon Prime Video listed as my chosen Smart Benefit and not under active Add-Ons.

topic Change Plan and Amazon Prime Video Smart Benefit in Archived Posts

Change Plan and Amazon Prime Video Smart Benefit

How your benefits may change

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Re: Change Plan and Amazon Prime Video Smart Benefit