topic Early uprade in Archived Posts

Early uprade

Trumps — Mon, 29 Nov 2021 21:16:33 GMT

As a loyal customer we are saying in my account section the I can upgrade early without a fee, when I choose the phone I want it says I need to pay a fee!! Any ideas?

Re: Early uprade

James_B — Tue, 30 Nov 2021 08:41:39 GMT

Hi @Trumps,

Welcome to the EE Community. 🙂

Are you being asked to pay an 'early upgrade fee' or an upfront cost for the particular phone you have chosen? Your early upgrade offer will only apply to the 'early upgrade fee', not the handset cost.

James

Re: Early uprade

Trumps — Tue, 30 Nov 2021 14:50:09 GMT

Hi @James_B

They are asking me to pay the early upgrade fee

Re: Early uprade

James_B — Tue, 30 Nov 2021 15:20:22 GMT

Thanks @Trumps

Please get in touch with Customer Care so our upgrades team can help.

James