https://community.ee.co.uk/t5/Archived-Posts/Upgrade-not-working/m-p/1101948#M291804 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2347068">@vuma02</a></P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>Sorry to hear that you're not able to upgrade online. I'd recommend speaking to our <A href="https://ee.co.uk/help/get-in-touch" target="_blank">Mobile Care team</A> so they can run through some options with you.</P> <P><BR /> Chris</P> Sat, 27 Nov 2021 08:53:25 GMT Christopher_G 2021-11-27T08:53:25Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-not-working/m-p/1101899#M291803 <P>Hey fellow members,</P><P>I have had a problem with the upgrade on the we website and app.</P><P>Was due an upgrade way back in may but instead changed on to the rolling contract because I wasn't ready then.</P><P>Been ready the past few months and now seems I can't.</P><P>When I select the phone, any phone actually I get a message that says.......</P><P><STRONG>"Sorry Vuma02, it looks like there are no suitable plans available for this device right now"</STRONG></P><P>&nbsp;</P><P><STRONG>Is this a mistake?</STRONG></P><P><STRONG>Is upgrade down?</STRONG></P><P>&nbsp;</P><P>&nbsp;</P> Fri, 26 Nov 2021 22:40:30 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-not-working/m-p/1101899#M291803 vuma02 2021-11-26T22:40:30Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-not-working/m-p/1101948#M291804 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2347068">@vuma02</a></P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>Sorry to hear that you're not able to upgrade online. I'd recommend speaking to our <A href="https://ee.co.uk/help/get-in-touch" target="_blank">Mobile Care team</A> so they can run through some options with you.</P> <P><BR /> Chris</P> Sat, 27 Nov 2021 08:53:25 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-not-working/m-p/1101948#M291804 Christopher_G 2021-11-27T08:53:25Z