topic What's going on with customer services? in Archived Posts

What's going on with customer services?

Treguard — Fri, 26 Nov 2021 13:27:05 GMT

For the most part, I always remember getting through pretty much straight away on 150. Over the last few weeks, I've noticed the wait times getting worse - what on earth is going on?

Re: What's going on with customer services?

Chris_B — Fri, 26 Nov 2021 13:45:57 GMT

@Treguard Like you other customers are also calling customer services and because of the current situation in the world customer services are taking lots of calls.

Re: What's going on with customer services?

Treguard — Fri, 26 Nov 2021 14:21:09 GMT

Cheers for the reply. If anything, I'd argue that they could recruit more staff if people are still working from home? The current situation seems to be continuously used as a cop-out. I still have to do my job, so I expect the same from others.

Apologies if this seems unsympathetic, but EE aren't exactly compensating me for staying on the phone, and my time is precious. They could at least do a call-back feature.

Edit:- Ok, that does seem a bit grumpy. Sorry 🙂

Re: What's going on with customer services?

James_B — Fri, 26 Nov 2021 15:29:15 GMT

Hi @Treguard,

I'm sorry to hear you have experienced a delay when contacting Customer Care on 150.

Have you tried our online chat service at ee.co.uk/contact-ee?

James