topic Re: New Sim only order - not what i agreed in Archived Posts

New Sim only order - not what i agreed

GGreen001 — Tue, 23 Nov 2021 17:49:50 GMT

H all, first post. i just ordered a new SIm only contract, but the email and my account both don't show this. They show a utterly ridiculous new plan instead. When i rang back i was told that this was the standard contract and not to worry, but as both the email and my on line account are showing it wrong what can i do? When i complained, the helpful assistant texted me the plan i had agreed, but it still isn't showing on my account.

Am i supposed to wait 24 hours before complaining again? Or start whining now!

Re: New Sim only order - not what i agreed

Leanne_T — Wed, 24 Nov 2021 08:08:55 GMT

Hi @GGreen001

Thanks for coming to the community.

Do you have any discounts showing in your My EE app within add-ons?

Thanks 🙂

Leanne.

Re: New Sim only order - not what i agreed

GGreen001 — Wed, 24 Nov 2021 08:32:47 GMT

Yes for the cost (I think), but NO as far as addtional data or eu roaming. Not shown at all. It looks like my costs have gone up £15 per month and my data has gone down by 30gb. This wasn't what i signed up for. And not what was in the agreement i reviewed.

Re: New Sim only order - not what i agreed

Leanne_T — Wed, 24 Nov 2021 08:36:10 GMT

Hi @GGreen001

Thanks for the quick reply.

Can you text BALANCE to 150, does the data allowance show correct?

Thanks.

Leanne 🙂

Re: New Sim only order - not what i agreed

GGreen001 — Wed, 24 Nov 2021 08:58:54 GMT

Only says 10gb, rather than the 30gb it should be. Also no mention of EU roaming.

Annoyingly, i could have got a similar deal with tesco but decided to stay with EE (long term user) because it would be 'less hassle'. How naive!

How do i ensure that i get what i reviewed and agreed?

Re: New Sim only order - not what i agreed

Leanne_T — Wed, 24 Nov 2021 09:13:08 GMT

Thanks @GGreen001

In this case, I would suggest giving us another call on 150 and the team can check this for you.

Thanks 🙂

Leanne.