topic Re: Cap Spending in Archived Posts

Cap Spending

Khumzy — Tue, 23 Nov 2021 07:46:32 GMT

I don't know why you keep disabling my cap, I have changed this to 0 several times but I keep getting extra bill each month.

You need to look into this, I don't want to pay extra charges each month again.

Re: Cap Spending

mikeliuk — Tue, 23 Nov 2021 09:58:58 GMT

Hi @Khumzy ,

I recommend that you open an online chat and request a refund of all the recent charges that occurred due to EE's faulty systems. I do not feel it is right that customers are penalised when the mistake is on the service provider's side. Good luck!

https://ee.co.uk/contact-ee

Re: Cap Spending

Christopher_G — Tue, 23 Nov 2021 09:59:29 GMT

Hi @Khumzy

Welcome to the community.

I'm sorry to hear that you're having problems with your spend cap. Have you spoken to our Mobile Care team about this?

Chris

Re: Cap Spending

XRaySpeX — Tue, 23 Nov 2021 10:38:49 GMT

The Spend Cap does not cap all extras:

Charges that aren’t restricted:

monthly recurring charges e.g. plan charges

add-on charges e.g. data or call passes, BT Sport, Apple Music

Service charges for premium calls and texts to numbers beginning with 09, 118, 083 084, 085, 087, 070

admin charges / late payment fees

charge to bill e.g. Music Subscription Services, in-app purchases

Are you being charged with any of these?