https://community.ee.co.uk/t5/Archived-Posts/Upgrade-refund/m-p/1100280#M291698 <P>I paid £181.02 on the 25 October to upgrade early. There was an issue with the order and it was cancelled. The EE advisor says the fee I paid would be refunded to my bank account. He then did a new order and said the £181.02 would be added onto my bill instead.</P><P>&nbsp;</P><P>I haven't had any refund, and I need to make sure you are not going to add another £181.02 onto my phone bill.&nbsp;</P> Sat, 20 Nov 2021 16:39:24 GMT lh 2021-11-20T16:39:24Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-refund/m-p/1100280#M291698 <P>I paid £181.02 on the 25 October to upgrade early. There was an issue with the order and it was cancelled. The EE advisor says the fee I paid would be refunded to my bank account. He then did a new order and said the £181.02 would be added onto my bill instead.</P><P>&nbsp;</P><P>I haven't had any refund, and I need to make sure you are not going to add another £181.02 onto my phone bill.&nbsp;</P> Sat, 20 Nov 2021 16:39:24 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-refund/m-p/1100280#M291698 lh 2021-11-20T16:39:24Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-refund/m-p/1100294#M291699 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/173417">@lh</a>&nbsp; You’ll need to speak with customer services about that.&nbsp;</P> Sat, 20 Nov 2021 18:44:07 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-refund/m-p/1100294#M291699 Chris_B 2021-11-20T18:44:07Z