topic Re: My EE Problem in Archived Posts

My EE Problem

ccllrr — Thu, 04 Nov 2021 17:38:15 GMT

I moved from PAYG to a Sim Only '5G SIM plan 24m 120GB' and agreed a price of £16 per month. I've had a lot of problems with my account since (being charged for texts, discount not applied etc etc, the person who set it up made a 'huge mess' according to the last person I spoke to at EE), however I'm told these issues should now be resolved.

On the Usage page in My EE, why are my unlimited texts and calls showing as 'Unidentified allowance - this is not shared'? See screenshot attached, is this normal?

Re: My EE Problem

XRaySpeX — Thu, 04 Nov 2021 17:40:34 GMT

Well, it's true. Only data can be shared, not mins nor texts.

Re: My EE Problem

ccllrr — Thu, 04 Nov 2021 17:49:59 GMT

I know this, but why is it showing as Unidentified Allowance?

Re: My EE Problem

James_B — Fri, 05 Nov 2021 08:01:26 GMT

Hi @ccllrr,

Welcome to the EE Community. 🙂

Do you see this when you log into My EE on the web, or just in the app?

James

Re: My EE Problem

beetroots — Fri, 19 Nov 2021 15:36:57 GMT

I'm on the same plan, and I get exactly the same thing showing. Both on web and in the app.

Re: My EE Problem

Katie_B — Fri, 19 Nov 2021 15:58:10 GMT

Hello @beetroots.

Thanks for coming to the community.

Have you recently moved to this plan?

Speak soon,

Katie.

Re: My EE Problem

beetroots — Fri, 19 Nov 2021 19:57:45 GMT

@Katie_B yes I get have only been on this plan (and with EE) since the end of October.

Re: My EE Problem

James_B — Sat, 20 Nov 2021 09:41:23 GMT

Hi @beetroots,

Are you able to use your allowances as normal?

James