topic Cap in Archived Posts

Cap

Chapelgreen77 — Fri, 19 Nov 2021 13:55:10 GMT

Hi.

I have a cap limit of £5 on my phone, but my son has been able to spend £50 on texts as extra charges, was my cap not in place? I have just checked and it says £5 cap, so how has this happened please?

Re: Cap

Leanne_T — Fri, 19 Nov 2021 14:52:42 GMT

Hi there @Chapelgreen77

Thanks for coming to the community.

Are the texts to a chargeable short code?

You can view charges that aren't restricted in our How do I set up and manage Spend Cap? Help page.

Thanks.

Leanne.