topic Re: New doro phone on contract in Archived Posts

New doro phone on contract

Pheasant1 — Thu, 18 Nov 2021 19:54:43 GMT

I was using maps to get somewhere, phone suddenly turned off. Nothing won’t switch on , won’t charge tried everything, sent phone back, but as i only had it in September was expecting a replacement .

Re: New doro phone on contract

Chris_B — Thu, 18 Nov 2021 22:15:21 GMT

@Pheasant1 Did you call customer services before sending it back ?

Re: New doro phone on contract

Christopher_G — Fri, 19 Nov 2021 08:11:48 GMT

Hi @Pheasant1

Welcome to the community.

When did you send the phone to EE? When you have a problem with your phone, our technical support team are there to help you and organise repair/replacement of your device.

Chris

Re: New doro phone on contract

Pheasant1 — Fri, 19 Nov 2021 08:27:13 GMT

DPD came with a empty bag nothing in it. Sent phone back, waiting to hear

Sent from my iPad

Re: New doro phone on contract

Christopher_G — Fri, 19 Nov 2021 10:24:09 GMT

Has it been sent off for repair, @Pheasant1?

When did the courier take it away?

Chris