topic Re: I have a question about my Billing enquiry in Archived Posts

I have a question about my Billing enquiry

wadud00715 — Tue, 08 Oct 2019 23:21:34 GMT

I was overly charged on my upcoming bill, I should be paying less then then what I usually pay as I have discount applied to it. I don't understand why I have been charged a lot.

Re: I have a question about my Billing enquiry

BrendonH — Tue, 08 Oct 2019 23:22:52 GMT

Your bill will tell you.

But any billing queries you will need to call EE

Re: I have a question about my Billing enquiry

James_B — Wed, 09 Oct 2019 10:43:11 GMT

Hi @wadud00715,

Welcome to the EE Community. 🙂

Is your discount showing on your bill?

Thanks

James

Re: I have a question about my Billing enquiry

adlenpaul056 — Thu, 18 Nov 2021 15:42:26 GMT

I can't pay my latest bill as I've had a family bereavement so I can't pay until the 29th of November so sorry again

Re: I have a question about my Billing enquiry

Katie_B — Thu, 18 Nov 2021 16:20:45 GMT

Hello @adlenpaul056.

I am so sorry to hear of your loss.

I would recommend contacting our customer care team who have account access and can help put a plan in place.

If you have any further questions please be sure to let me know,

Katie 🙂