topic Suspended account in Archived Posts

Suspended account

sabey93 — Tue, 16 Nov 2021 16:01:33 GMT

My mobile account has been suspended due to my outstanding balance. This is due to being at hospital having operations and I have just returned back to work. I’m trying to get in touch with customer service to inform them of when my account will be cleared however there is no live chat available and I am constantly in a que when I ring. Is there another way I am able to get in touch with someone from the customer service team? Thanks

Re: Suspended account

Katie_B — Tue, 16 Nov 2021 16:22:42 GMT

Hello @sabey93.

Welcome to the EE Community.

I would love to see if I can help, I have sent you a private message for more details.

Katie 🙂

Re: Suspended account

sabey93 — Wed, 17 Nov 2021 00:30:29 GMT

Hi, my account has been suspended due to my outstanding bill. I have been out of work due to having an operation and haven’t been able to afford to keep up to my monthly bill. I have tried the get help pages to chat to the collection team online however there is no option for this. With my account suspended I am unable to call and I don’t have another phone to use to make the call. Is there another way to sort this?

Thanks

Re: Suspended account

Christopher_G — Wed, 17 Nov 2021 08:08:32 GMT

Hi @sabey93

I can see @Katie_B has been messaging you about this. Hopefully she can help get you sorted.

Chris