topic Cancelling contract because of mental health in Archived Posts

Cancelling contract because of mental health

pc_554 — Wed, 17 Nov 2021 04:24:02 GMT

I have 2 phone contracts with EE that I'm a few months into.

Recently, I've had some big financial problems and mental health issues.

I don't have enough money each month to pay for my phone contracts and they last until 2023.

I'm already stressed as it is and I don't need to be worrying about paying over £100 a month for a phone.

Is there any way to get the contract cancelled early for mental health reasons? I’m also registered disabled. The phones can be sent back to EE if needed.

Thanks

Re: Cancelling contract because of mental health

Northerner — Wed, 17 Nov 2021 06:20:06 GMT

Hi @pc_554

You will need to speak to CS on 150 about this request. There is no account access on these forums.

Thanks

Re: Cancelling contract because of mental health

James_B — Wed, 17 Nov 2021 07:46:47 GMT

Hi @pc_554,

Welcome to the EE Community. 🙂

I'm sorry to hear of the issues you are facing. Please get in touch with Customer Care and the team will do everything they can to support you.

James