topic Re: Promise to pay in Archived Posts

Promise to pay

LewisPDMoore — Mon, 15 Nov 2021 23:08:46 GMT

I’ve arranged with EE over live chat about my payments and they’ve offered me a ‘Promise to pay’ on December 8th which I am absolutely meet.

I contacted EE the first time and asked them to extend my payment date from November 19th to December 8th so I can both keep my services on and also keep my credit score as clean as possible and they’ve reassured me my credit will be fine. Fast forward a few days later I contacted EE again today just to make sure everything was on the system.

While everything was indeed on the system they’ve now changed their mind and said I would receive a ‘Late’ payment report on my credit which is worrying. Unexpected costs came up this month meaning I had to pay out more then I had to for an urgent personal matter.

I am just trying to see if this will indeed effect my credit or so long as I pay the amount on the promise date my credit will be fine.

Please someone let me know. Really appreciate it. Thank you!

Re: Promise to pay

Northerner — Tue, 16 Nov 2021 06:49:05 GMT

Hi @LewisPDMoore

You will need to speak to EE as there is no account access on these forums. Use 150 or chat.

If your payment is late why would you not expect a late payment to on your credit report? That's how your credit report works to allow people know your ability to repair debt.

Thanks

Re: Promise to pay

LewisPDMoore — Tue, 16 Nov 2021 10:14:26 GMT

That’s funny? Because when I’ve done this once before with a company I’ve never had this.

I’m not saying I’m not open to a late report. I’m mad that they changed their mind and didn’t decide to tell me this the first time. But I’ll contact them myself and if I have to go if I have to go without food to maintain my report I am prepared for this.

Thanks.

Re: Promise to pay

Chris_B — Tue, 16 Nov 2021 10:25:54 GMT

@LewisPDMoore A late payment even if you’ve arranged a late payment will always be a late payment as you are breaking the T&Cs of the contract and

this arrangement will only stop your line from being disconnected. You also requested the original late payment date be purchased back further still. Where does EE draw the line with someone breaking the contract agreement.

what a recommended you do is call customer services and explain you can not afford to pay the contract and hopefully an agreement will be arranged where you will probably pay less per month but you might be over a longer period of time.

Re: Promise to pay

LewisPDMoore — Tue, 16 Nov 2021 10:39:27 GMT

First of all I get more then enough but I had to pay a lot of this due to a break in which resulted in damages. Second the bill will be paid on the normal date to avoid a late payment report. So you can quit your recommendations because I've already sorted it.

So like I said none-essentials such as food will be postponed. I appreciate the responses though.

Re: Promise to pay

Chris_B — Tue, 16 Nov 2021 11:44:07 GMT

@LewisPDMoore It’s a suggestion based on what you’ve put already if you don’t want any help as that is what this forum is all about than don’t ask for help on here. It’s quite simple really.

Re: Promise to pay

Leanne_T — Tue, 16 Nov 2021 12:03:02 GMT

Hi @LewisPDMoore

Thanks for coming to the community.

Have you spoken to our Mobile Care team and got this sorted?

Speak soon 🙂

Leanne.

Re: Promise to pay

LewisPDMoore — Tue, 16 Nov 2021 15:41:59 GMT

Hi Leanne,

Yes I have. They've explained it all to me as they forgot to send me the promise to pay agreement they forgot to send me when I requested an extended pay. Thank you for your kind response.

Lewis.

Re: Promise to pay

Leanne_T — Tue, 16 Nov 2021 15:44:23 GMT

Glad you got this sorted and thanks for letting me know @LewisPDMoore

Leanne 🙂

Re: Promise to pay

LewisPDMoore — Tue, 16 Nov 2021 15:46:33 GMT

@Chris_B I do apologises I was being stressed and should not have put it towards you. Thank you for taking the time to help.

Regards,

Lewis