topic Re: Upgraded my phone at X price but now told it's a different price. in Archived Posts

Upgraded my phone at X price but now told it's a different price.

LiamG — Mon, 26 Oct 2020 16:17:57 GMT

Hi guys,

My upgrade is due next month so I called today to find out what I could get. I was offered the iPhone 12 pro with 128gb in graphite. We agreed a price over the phone - the rep has talked me through my upgrade t&c's.

Since speaking with EE again to be told my phone is out of stock and will have to wait for it (absolutely fine) the rep quoted a different price - more expensive than agreed.

I have complained but where do I currently stand with that? I have requested for that call to be listened back to as we clearly confirmed the price before proceeding to the terms of the contract.

Re: Upgraded my phone at X price but now told it's a different price.

Northerner — Mon, 26 Oct 2020 16:50:58 GMT

Hi @LiamG

I would suggest calling and asking about it again. It maybe the second agent was mistaken. Why didn't you ask at the time?

Thanks

Re: Upgraded my phone at X price but now told it's a different price.

LiamG — Mon, 26 Oct 2020 19:30:37 GMT

Hi there,

I called again to confirm but the EE rep said they were unable to get
through to that representative - they have since opened an investigation to
go through the phone call and should expect it to be resolved by tomorrow.
Will keep you posted 🙂

Bests,
Liam

Re: Upgraded my phone at X price but now told it's a different price.

Josiesensier — Sat, 13 Nov 2021 07:47:03 GMT

Hi there,

im currently going through the same thing but they’re not able to get back to me till Monday.

what was the outcome?

best wishes,

Josie