topic Re: data addon charges "STOP 1GB" not working. in Archived Posts

data addon charges "STOP 1GB" not working.

bh111 — Thu, 11 Nov 2021 10:48:28 GMT

I got a message for addon data 1gb £5.21
I typed "STOP 1GB" and got "sorry you dont have the 1GB Add-on to remove"
i sent the "STOP 1GB" message twice with same response.

I now have been charged £10.42 for "additional 1gb" data.

I have screenshots of "stop" messages been sent can i have charges removed if i requested the data addon to be removed.

Re: data addon charges "STOP 1GB" not working.

Leanne_T — Thu, 11 Nov 2021 12:41:56 GMT

Hi @bh11

Thanks for coming to the community.

If you give us a call on 150, the team will get this looked into for you.

Let me know how you get on 🙂

Leanne.