topic Potential EE mis-selling in Archived Posts

Potential EE mis-selling

svengoranturner — Mon, 08 Nov 2021 18:10:10 GMT

Good evening,

Last year I extended my 12 month SIM only contract with EE for what I believed to be another 12 months. On phoning up today to give notice to end the contract, I was surprised to be told I had another 388 days left to go.

I requested that they give me some sort of proof that I had knowingly agreed to a 24 month contract and was told they would call me back. Unfortunately no one has got back to me.

There is no way I would have intentionally signed up to a 2 year SIM only deal, so I would simply like some proof that this is what I knowingly agreed to.

Does anyone on here have any experience and advice with how to deal with EE in this matter?

Many thanks.

Re: Potential EE mis-selling

bristolian — Mon, 08 Nov 2021 18:14:09 GMT

Hi @svengoranturner

What does your "contract end date" show as, within your myEE online account/app?

Re: Potential EE mis-selling

svengoranturner — Mon, 08 Nov 2021 18:28:54 GMT

It shows as a 24 month contract. I am not disputing that this is what they have it as, I’m just certain it’s not what I agreed to.

Re: Potential EE mis-selling

bristolian — Mon, 08 Nov 2021 18:38:55 GMT

I don't have a direct answer, but I suspect your main issue may be in proving that you hadn't checked the contract length sometime over the previous year.

Re: Potential EE mis-selling

Chris_B — Mon, 08 Nov 2021 18:39:02 GMT

@svengoranturner why didn’t you look at your account to check this when you took out the contract? It was there as soon as your current contract started.

Re: Potential EE mis-selling

XRaySpeX — Mon, 08 Nov 2021 18:52:01 GMT

There was no need at all to extend your contract. These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel or upgrade.

Re: Potential EE mis-selling

svengoranturner — Mon, 08 Nov 2021 19:12:21 GMT

Well silly me for trusting EE 🙂

Re: Potential EE mis-selling

chistery — Mon, 08 Nov 2021 19:15:04 GMT

Do you have an email from EE with the new contract details from when you upgraded? My last one has the contract length in it.