topic Re: Add to plan in Archived Posts

Add to plan

Airis_ — Thu, 07 Oct 2021 20:47:53 GMT

Hey. I just got a new phone and I want to add Nintendo switch to plan. Unfortunately when I'm trying to add it, it takes me to an upgrade page. I know that I need to have more that 13 month left on contract witch I do because my contract just started. Am I doing something wrong or what?

Re: Add to plan

Katie_B — Fri, 08 Oct 2021 07:04:57 GMT

Hello @Airis_.

Thanks for coming to the community.

Are you new to EE or have you just processed an upgrade?

Speak soon,

Katie.

Re: Add to plan

Airis_ — Mon, 08 Nov 2021 14:16:45 GMT

I'm not new but I just got a new phone on another account so this account is new. I was told that I need to wait 30 days so I did and it still does not let me add to plan. I'm flashed with a message "You're unable to add another additional product to your account at this time"

Re: Add to plan

Katie_B — Mon, 08 Nov 2021 14:25:48 GMT

Thanks for getting back to me @Airis_.

I would recommend giving us a call on 150 so a member of our team can take a look into this for you.

Please be sure to keep us updated,

Katie.