topic Re: Blocking third party in Archived Posts

Blocking third party

Dawnmck — Tue, 09 Mar 2021 13:17:10 GMT

EE said they will block third parties from my grandsons phone as it’s my account and I pay the bills, but yet again I have an £109 bill!! I have spoke to Apple and they have said EE can block them so why isn’t it done? Every month I’m having the same issues and every month EE say they have blocked them

Re: Blocking third party

Chris_B — Tue, 09 Mar 2021 13:24:25 GMT

@Dawnmck your grandson has set up account billing to the phone number when he buys things from the App Store. While EE might of blocked this already its not guaranteed it will not block something that is already in place. You need to ask your grandson to remove the payment method from his iTunes account.

Re: Blocking third party

bristolian — Tue, 09 Mar 2021 13:39:13 GMT

Hi @Dawnmck

It doesn't sound like it, but just incase of any potential confusion, is this a spend cap that you're asking about? Take a read of the help page I've linked to, but this doesn't cover third party charges like the ones you're describing.

I'm not aware of a way to stop those being incurred, except for making sure the relevant purchase controls and/or PIN is set on your device.

Re: Blocking third party

Dawnmck — Tue, 09 Mar 2021 13:50:01 GMT

It’s not the spend cap, my grandson has mental problems and I spoke to EE several times to put a block on his purchases which they confirmed they have done each time, but still getting purchase charges, spoke to Apple and they say EE can block. My grandson is saying he hasn’t purchased anything

Re: Blocking third party

Chris_B — Tue, 09 Mar 2021 13:58:45 GMT

@Dawnmck you need to get hold of your grandson ‘s iPhone going to his iTunes account settings and remove the payment method.

Re: Blocking third party

Dawnmck — Sun, 07 Nov 2021 14:52:42 GMT

Got a phone for my grandson with mental disabilities, he runs up bills of over £350 through third party, asked re to permanently Barr these they said they would but guess what yes he’s still purchasing. One agent says they are permanently barred manager says they can’t. Agent even said to purchase one to prove it!!! All lies lies lies, wouldn’t recommend EE to anyone, false information and lies is all I have received and no help at all

Re: Blocking third party

Dawnmck — Sun, 07 Nov 2021 14:58:49 GMT

I have done this but he just adds it again, he’s not a young child and knows what to do which is why I asked we for help which they said they had done but haven’t and now being told they cant

Re: Blocking third party

mikeliuk — Sun, 07 Nov 2021 22:16:51 GMT

Hi @Dawnmck ,

If you believe you're correctly requested a bar on Charge to Bill and you've kept evidence of this such as a note of the date and time of your calls to EE, or transcripts of online chats, I would recommend you ask for a refund on the basis of EE's error.

You may wish to review the various documentation and Code of Practice to ensure it's done properly next time.

https://ee.co.uk/help/help-new/billing-usage-and-top-up/understanding-my-bill/third-party-services

https://shop.ee.co.uk/charge-to-bill

As you've found issues with previous attempts, you may wish to additionally consider the settings used for over-13s: https://ee.co.uk/help/help-new/safety-and-security/content-lock/set-up-safe-manage-childs-phone

Re: Blocking third party

Christopher_G — Mon, 08 Nov 2021 07:50:41 GMT

Hi @Dawnmck

I'm sorry to hear that you're having this problem with your bills. I've sent you a private message to get some information from you.

Chris