https://community.ee.co.uk/t5/Archived-Posts/Trade-in/m-p/1097301#M291350 <P>I recently upgraded my phone on the trade in scheme. I was advised a returns pack would be delivered to me separately to my new device arriving.&nbsp;<BR />this has been just over a week now &amp; I still am yet to receive anything. I’m concerned as it said I have 14 days to return my old one or I would be charged.&nbsp;<BR /><BR /></P><P>please can someone advise.&nbsp;<BR />thanks.</P> Sat, 06 Nov 2021 15:42:52 GMT Ced13 2021-11-06T15:42:52Z https://community.ee.co.uk/t5/Archived-Posts/Trade-in/m-p/1097301#M291350 <P>I recently upgraded my phone on the trade in scheme. I was advised a returns pack would be delivered to me separately to my new device arriving.&nbsp;<BR />this has been just over a week now &amp; I still am yet to receive anything. I’m concerned as it said I have 14 days to return my old one or I would be charged.&nbsp;<BR /><BR /></P><P>please can someone advise.&nbsp;<BR />thanks.</P> Sat, 06 Nov 2021 15:42:52 GMT https://community.ee.co.uk/t5/Archived-Posts/Trade-in/m-p/1097301#M291350 Ced13 2021-11-06T15:42:52Z https://community.ee.co.uk/t5/Archived-Posts/Trade-in/m-p/1097412#M291351 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1216307">@Ced13</a></P> <P>&nbsp;</P> <P>I'd recommend speaking to our <A href="https://ee.co.uk/help/get-in-touch" target="_blank">Mobile Care team</A> so they can find out what's happened with your return pack.</P> <P>&nbsp;</P> <P>They should be able to help you and give you some advice on this.</P> <P>&nbsp;</P> <P>Let us know how you get on.</P> <P>&nbsp;</P> <P>Chris</P> Sun, 07 Nov 2021 08:04:26 GMT https://community.ee.co.uk/t5/Archived-Posts/Trade-in/m-p/1097412#M291351 Christopher_G 2021-11-07T08:04:26Z