topic Re: Bill in Archived Posts

Bill

Mcleod81 — Sun, 24 Oct 2021 15:57:02 GMT

Due to me losing my job and my partner leaving me I can’t pay my bill till I find a job

Re: Bill

Schockwave — Sun, 24 Oct 2021 16:01:45 GMT

Welcome to the community,

I strongly advise you to ring customer service and speak to them, as they may be able to sort out a payment plan for you. There is no account access here, so you will have to speak to them urgently if you do not want a bad credit rating etc.

Re: Bill

Christopher_G — Mon, 25 Oct 2021 06:57:30 GMT

I'm so sorry to hear about your current situation, @Mcleod81. I hope you're OK.

I'd recommend following @Schockwave's advice and speak to our Mobile Care team. They'll do their best to help you out.

Chris

Re: Bill

so_ky — Thu, 04 Nov 2021 22:00:28 GMT

My first bill is higher than what I signed for why? Instead of £72 it is £100.25.

Re: Bill

Katie_B — Fri, 05 Nov 2021 07:50:48 GMT

Hello @so_ky.

Thanks for coming to the community.

Have you recently upgraded or is this a new contract?

I would recommend logging in to your My EE and downloading your bill which will provide you with a breakdown of your charges.

Speak soon,

Katie.