https://community.ee.co.uk/t5/Archived-Posts/Trade-In-Envelope-not-arrived/m-p/1096327#M291276 <P>Hi</P><P>&nbsp;</P><P>I upgraded my phone last Thursday and activated my new one on Friday. I did it as part of the trade in offer. I was told I had 14 days to send my old phone in and that I would receive a trade in pack. This hasn't arrived.</P><P>&nbsp;</P><P>I've tried contacting customer services on 150 but there's no answer.</P><P>&nbsp;</P><P>Can I get a pack from an EE store?</P><P>&nbsp;</P><P>Thanks</P> Tue, 02 Nov 2021 18:08:44 GMT andybill82 2021-11-02T18:08:44Z https://community.ee.co.uk/t5/Archived-Posts/Trade-In-Envelope-not-arrived/m-p/1096327#M291276 <P>Hi</P><P>&nbsp;</P><P>I upgraded my phone last Thursday and activated my new one on Friday. I did it as part of the trade in offer. I was told I had 14 days to send my old phone in and that I would receive a trade in pack. This hasn't arrived.</P><P>&nbsp;</P><P>I've tried contacting customer services on 150 but there's no answer.</P><P>&nbsp;</P><P>Can I get a pack from an EE store?</P><P>&nbsp;</P><P>Thanks</P> Tue, 02 Nov 2021 18:08:44 GMT https://community.ee.co.uk/t5/Archived-Posts/Trade-In-Envelope-not-arrived/m-p/1096327#M291276 andybill82 2021-11-02T18:08:44Z https://community.ee.co.uk/t5/Archived-Posts/Trade-In-Envelope-not-arrived/m-p/1096342#M291277 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2277965">@andybill82</a>&nbsp; No you have to wait for the correct item to arrive as it will have information that’s only applicable to your device and return. &nbsp; Give it a few more days.&nbsp;</P> Tue, 02 Nov 2021 18:34:47 GMT https://community.ee.co.uk/t5/Archived-Posts/Trade-In-Envelope-not-arrived/m-p/1096342#M291277 Chris_B 2021-11-02T18:34:47Z