topic Re: Upgrade versus buying a new plan in Archived Posts

Upgrade versus buying a new plan

Vale1 — Tue, 02 Nov 2021 11:04:45 GMT

I just terminated a 24 months plan so I decided to keep the phone and upgrade only the SIM card. After I did it, I realized I had much more options (and cheaper) from the EE shop for SIM cards. Why did I have only a few options for upgrading my SIM card plan??

Re: Upgrade versus buying a new plan

XRaySpeX — Tue, 02 Nov 2021 11:12:48 GMT

As you've already cancelled your contract you can't upgrade the SIM. You will have to get a SIM-Only with a new no.

Re: Upgrade versus buying a new plan

Vale1 — Tue, 02 Nov 2021 11:14:14 GMT

I haven't cancelled my contract. I simply upgraded it.

Re: Upgrade versus buying a new plan

XRaySpeX — Tue, 02 Nov 2021 11:17:05 GMT

OK. so you didn't terminate it as you said; you just upgraded it.

Re: Upgrade versus buying a new plan

Vale1 — Tue, 02 Nov 2021 11:31:08 GMT

Yes, I meant 24 months are gone so I had the option to upgrade my plan by getting a new phone or only upgrade the SIM card

Re: Upgrade versus buying a new plan

EssexBoyEE — Tue, 02 Nov 2021 11:42:32 GMT

An Upgrade and a New Plan are pretty much the same thing, you've gone out of contract commitment and have taken a New Contract Plan as a SIM Only and decided to keep the Phone, so effectively a lot cheaper, but still another Contract Committment rather than just keep paying the same amount every month as per your old contract.

Re: Upgrade versus buying a new plan

XRaySpeX — Tue, 02 Nov 2021 11:44:51 GMT

These mobile contracts don't just terminate themselves, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel or upgrade.

Re: Upgrade versus buying a new plan

Vale1 — Tue, 02 Nov 2021 12:01:16 GMT

The point is that when I upgraded it, I didn't have the option of a cheaper deal that I actually found today on the section My shop => SIMs (10 GB plus roaming abroad for £20). This specific deal wasn't within my upgrade.

Re: Upgrade versus buying a new plan

EssexBoyEE — Tue, 02 Nov 2021 12:17:02 GMT

How did you upgrade, live EE person Phone or EE Store, Chat, or Online by yourself.

How long ago did you upgrade.

Re: Upgrade versus buying a new plan

BrendonH — Tue, 02 Nov 2021 12:39:45 GMT

When did you upgrade?

Promotions change all the time. You can choose a plan today but tomorrow a new plan could be launched that's cheaper. It just how it goes.

Re: Upgrade versus buying a new plan

Vale1 — Tue, 02 Nov 2021 14:01:19 GMT

I upgraded it online. Then I also called assistance because there was an issue with my billing address.

I upgraded last week.

Re: Upgrade versus buying a new plan

BrendonH — Tue, 02 Nov 2021 14:04:29 GMT

OK a week has gone by. Plans change. You can't then complain there is a cheaper option. This most likely wasn't available a week ago.

Re: Upgrade versus buying a new plan

Vale1 — Tue, 02 Nov 2021 15:22:14 GMT

Well, thing is that even if I look today on my upgrade options that cheaper option is not available. It is on the Shop but not within my options. I am not sure I made myself clear.

Re: Upgrade versus buying a new plan

EssexBoyEE — Tue, 02 Nov 2021 15:37:42 GMT

If you upgraded online then you have 14 Days to cancel, could be that your upgrade options was your recommended ones, then normally if you scroll all the way to the bottom of the Page it's shows another option like See All SIM Plans.

Best thing to do is get on the Phone to 150, explain, then see if you can cancel your New Plan in favour of another one, or go further tell 150 what your really after and they may have some deals under the table they can offer you. Good Luck with it all but I'm sure your be fine.

Re: Upgrade versus buying a new plan

Vale1 — Tue, 02 Nov 2021 16:33:27 GMT

I called them, they said that over the phone they have better deals so now I am sorting it out. Thank you!