topic Re: Ee upgrade adding a friends and family discount when have multi line in Archived Posts

Ee upgrade adding a friends and family discount when have multi line

Emma1801 — Wed, 29 Sep 2021 20:13:59 GMT

I have just attempted to upgrade my daughter's phone who is on my account and have a friends and family discount code but I can add it, because it's automatically adding multi line. Can anyone help?

Re: Ee upgrade adding a friends and family discount when have multi line

Chris_B — Wed, 29 Sep 2021 20:16:27 GMT

@Emma1801 You’ll have to call customer services about this as this is an account related issue.

Re: Ee upgrade adding a friends and family discount when have multi line

greenteessider — Mon, 01 Nov 2021 15:42:42 GMT

Im in the same situation trying to upgrade daughter's phone. Did you get this sorted? @Emma1801

Re: Ee upgrade adding a friends and family discount when have multi line

Katie_B — Mon, 01 Nov 2021 16:20:34 GMT

Hello @greenteessider.

Welcome to the community.

If you are unable to remove this please give our upgrades team a call on 150.

The team should be able to remove this for you so you can process your upgrade.

Katie 🙂

Re: Ee upgrade adding a friends and family discount when have multi line

greenteessider — Tue, 02 Nov 2021 15:25:59 GMT

Thank you @Katie_B . Also upgrading my sons who also has F & F discount but this is not transferring. Will they help with this too?

Re: Ee upgrade adding a friends and family discount when have multi line

Katie_B — Tue, 02 Nov 2021 15:54:23 GMT

Hi @greenteessider.

Thanks for getting back to me.

Are you aware if the plan you are selecting is already discounted or on offer?

If there is a current friends and family discount this should continue when upgrading. If not I would recommend speaking to either our customer care team or the employee who provided you the discount.

Katie 🙂