topic Upgrade not available in Archived Posts

Upgrade not available

Laurenhare1 — Mon, 01 Nov 2021 22:23:39 GMT

My iPhone was due an upgrade however I received a better deal from another provider. I requested a code to transfer over but my new upgrade didn’t go through. My account with EE now says no longer eligible for an upgrade.

Re: Upgrade not available

Profile closed — Mon, 01 Nov 2021 23:41:39 GMT

Hi @Laurenhare1

Welcome to the EE Community,

If you contact customer services on 150 they will be able to cancel your PAC code you will then be eligible to upgrade again.

Thanks,

David.

Re: Upgrade not available

Christopher_G — Tue, 02 Nov 2021 08:19:04 GMT

Hi @Laurenhare1

Welcome to the community.

Did you take a contract with a new provider or did you upgrade? We'll do our best to help you.

Chris