topic Re: Cancelling contract in Archived Posts

Cancelling contract

tarajane21 — Sun, 15 Mar 2020 09:32:02 GMT

I took out a monthly contact that ends in August but I’m struggling to pay as my circumstances have changed can I end the contract now and pay less each month until it’s paid

Re: Cancelling contract

Northerner — Sun, 15 Mar 2020 09:43:06 GMT

Hi @tarajane21

You need to speak to EE CS on 150 about this issue. Don't wait until you default. There is no account access on these forums.

You should also read EE guide:

WHAT SHOULD I DO IF I CAN'T PAY MY BILL?

Thanks

Re: Cancelling contract

Der92 — Sun, 15 Mar 2020 09:59:33 GMT

As said.. call customer services. They have a range of options for you if you are facing financial hardship.

Re: Cancelling contract

Christopher_G — Sun, 15 Mar 2020 11:59:34 GMT

Hi @tarajane21

Welcome to the community and thank you for reaching out to us about this.

I recommend taking a look at the article that @Northerner referred to and get in contact with our Mobile Care team as soon as possible.

We have a specialist team who will do their best to help you.

Let us know how you get on.

Chris

Re: Cancelling contract

deedee27 — Mon, 01 Nov 2021 17:05:09 GMT

I’ve had my son’s contract in my name for 12 yrs . He will be 30 in December and I don’t want the responsibility of it any more . His circumstances have changed and now he can’t pay the rest of the bi , I can’t afford it either , I’m already paying if one he ran up with another company . Ge told me if I don’t allow this contract to continue , he won’t pay the rest of the bills . I can’t find how to cancel it now Z

Re: Cancelling contract

James_B — Tue, 02 Nov 2021 07:53:53 GMT

Hi @deedee27,

Welcome back to the community.

Our Customer Care Team will be happy to help you cancel your contract if you get in touch.

Thanks

James