topic Re: Switching from pay as you go in Archived Posts

Switching from pay as you go

Maddie16 — Sun, 31 Oct 2021 17:45:35 GMT

Hello,

I’ve been an EE customer for many years and wanted to switch from SIM only to a contract phone, when I tried to receive the discount code by texting SWITCH to 150 it told me I wasn’t eligible which was confusing as I thought after being a customer for so long and always paying my direct debit on time for topping up every month that I would be eligible for a discount?

thanks

Re: Switching from pay as you go

Chris_B — Sun, 31 Oct 2021 18:13:43 GMT

@Maddie16 It’s not for anyone here to say why your not eligible you have to speak with customer services about that.

Re: Switching from pay as you go

Christopher_G — Mon, 01 Nov 2021 08:17:21 GMT

Hi @Maddie16

Welcome to the community.

I'd recommend following @Chris_B's advice and speak to our Mobile Care team. They'll be able to look into this and find out what's happening.

Chris