topic SIM not provisioned for voice in Archived Posts

SIM not provisioned for voice

Oodboo — Thu, 28 Oct 2021 14:57:24 GMT

Just upgraded to the pixel 6 pro and it came with a new SIM but I'm getting a notification that it's not provisioned for voice. Do I just need to wait for the network to catch up or is this a problem that won't resolve itself?

Re: SIM not provisioned for voice

Katie_B — Thu, 28 Oct 2021 15:29:57 GMT

Hello @Oodboo.

Thanks for upgrading with us.

Does your old SIM fit into your new phone?

If yes, you can continue to use this.

Katie.

Re: SIM not provisioned for voice

Oodboo — Thu, 28 Oct 2021 19:11:20 GMT

I disposed of the old SIM before realising the new one didn't work.

Re: SIM not provisioned for voice

Leanne_T — Fri, 29 Oct 2021 07:15:09 GMT

Hi @Oodboo

Thanks for coming back to us.

The SIM card will need activated, to do this please give us a call on 0800 079 8586 from any phone.

Thanks 🙂

Leanne.

Re: SIM not provisioned for voice

Oodboo — Fri, 29 Oct 2021 14:05:17 GMT

After over half an hour in the queue I finally got through and my SIM was activated within a few minutes.

Thanks

Re: SIM not provisioned for voice

Leanne_T — Fri, 29 Oct 2021 14:09:44 GMT

Thanks for coming back and letting me know @Oodboo

Have a lovely weekend.

Leanne.