topic Re: Trade in upgrade in Archived Posts

Trade in upgrade

NathanBouchet — Tue, 26 Oct 2021 22:23:13 GMT

Hey everyone,

I’m looking to upgrade my iPhone 11 to the iPhone 13 Pro through the ‘trade in’ plan which lowers your monthly bill amount (‘Save £15 a month with trade in’).

The phone I’m looking to trade in is in great working condition but does have the normal wear and tear in terms of small scratches and that.

I’m wondering whether EE can change my monthly price after the they have received my phone and it has been valued?

Just a little wary of these trade in schemes and don’t want to be left with a more expensive contract than planned.

Thanks!

Re: Trade in upgrade

Chris_B — Wed, 27 Oct 2021 04:27:22 GMT

@NathanBouchet Wear and tear is fine. Broken screen and dents are not.

Re: Trade in upgrade

Leanne_T — Wed, 27 Oct 2021 07:18:29 GMT

Hi @NathanBouchet

Thanks for coming to the community.

You can find full information in Section 6: Valuing your product in our EE Trade in terms and conditions

Thanks 🙂

Leanne.