topic Re: Gameloft scam in Archived Posts

Gameloft scam

bobcat33 — Thu, 16 May 2019 23:20:26 GMT

Has anyone been subjected to this scam and if so how can a refund be obtained?

Re: Gameloft scam

XRaySpeX — Fri, 17 May 2019 00:39:18 GMT

What is the Gameloft scam? Depending on how it's carried out will be what you can do about it.

Re: Gameloft scam

Christopher_G — Fri, 17 May 2019 07:30:58 GMT

Hi @bobcat33

Welcome to the community.

What's happened? We'll do our best to help.

Chris

Re: Gameloft scam

bobcat33 — Sat, 18 May 2019 11:32:02 GMT

Thanks.very helpful

Odd that this scam has apparently been going for 2 years and neither EE or Gameloft have been able to sort it out

One option is to ask EE to ban premium calls from the targeted phone

Re: Gameloft scam

Leanne_T — Sat, 18 May 2019 12:08:17 GMT

Hi @bobcat33

Thanks for coming back to us.

Have you had charges on your bill?

What has our Mobile Care team advised?

Leanne.

Re: Gameloft scam

XRaySpeX — Sat, 18 May 2019 12:12:08 GMT

Have you reported them to the PSA ?

Re: Gameloft scam

bobcat33 — Sun, 19 May 2019 18:10:41 GMT

HiYes charges were made to my ee account

I have asked ee to stop premium calls

Sent e mail to Gameloft who offered a refund but wanted details of my bank, PayPal or Amazon accounts

I asked them to send a cheque. No response!

Will give the phone authority details and will seek ee response on why a third party gained access to my phone

Regards

Re: Gameloft scam

Christopher_G — Mon, 20 May 2019 07:02:39 GMT

Hi @bobcat33

Third party services are regulated by the Phonepaid Services Authority (PSA).

If you're not happy with any charges from Gameloft or they haven't offered a satisfactory resolution, I recommend contacting the PSA.

Let us know how you get on.

Chris

Re: Gameloft scam

Charlie182 — Tue, 26 Oct 2021 03:54:01 GMT

Dear EE,

I am being charged 3.99 per month by game loft to my EE account. I have never subscribed and neither do I use their service. Pks advise how I can immediate cancel this subscription. Am presently abroad so unable to call customer service. Can it be cancelled via the EE app or email?

Regards,

Re: Gameloft scam

James_B — Tue, 26 Oct 2021 06:57:06 GMT

Hi @Charlie182,

Welcome to the EE Community. 🙂

You can reply to any of the texts you have received from the service provider with STOP to cancel your subscription.

Hope this helps.

James