https://community.ee.co.uk/t5/Archived-Posts/Can-t-access-my-bill-error-page-to-get-billing-number-to/m-p/1092236#M291031 <P>Hi there,&nbsp;</P><P>&nbsp;</P><P>Looking for some advice here. I've been an EE broadband customer for just over a year now and am looking to buy a mobile product accessing the existing customer discount.&nbsp;</P><P>&nbsp;</P><P>However, I can't actually access any of the "my shop" or other website features, because I'm prompted to "add your online accounts" every time I try to do anything on the website.&nbsp;</P><P>&nbsp;</P><P>When I try to add my broadband account, I'm asked for a billing number which should be on my bills. However, infuriatingly, when I try to view my bills, I'm repeatedly taken to a "2.500-error" tab with a message that reads:&nbsp;</P><H2>SORRY<BR />SOMETHING'S GONE WRONG.<BR />WE’RE TRYING TO FIX IT.<BR />PLEASE TRY AGAIN LATER.</H2><P>&nbsp;</P><P>This has been the case for the last few months now, and I'm unable to view bills or access any existing customer benefits with EE. Not sure if anyone has experienced similar...</P> Thu, 21 Oct 2021 09:20:50 GMT allanh91 2021-10-21T09:20:50Z https://community.ee.co.uk/t5/Archived-Posts/Can-t-access-my-bill-error-page-to-get-billing-number-to/m-p/1092236#M291031 <P>Hi there,&nbsp;</P><P>&nbsp;</P><P>Looking for some advice here. I've been an EE broadband customer for just over a year now and am looking to buy a mobile product accessing the existing customer discount.&nbsp;</P><P>&nbsp;</P><P>However, I can't actually access any of the "my shop" or other website features, because I'm prompted to "add your online accounts" every time I try to do anything on the website.&nbsp;</P><P>&nbsp;</P><P>When I try to add my broadband account, I'm asked for a billing number which should be on my bills. However, infuriatingly, when I try to view my bills, I'm repeatedly taken to a "2.500-error" tab with a message that reads:&nbsp;</P><H2>SORRY<BR />SOMETHING'S GONE WRONG.<BR />WE’RE TRYING TO FIX IT.<BR />PLEASE TRY AGAIN LATER.</H2><P>&nbsp;</P><P>This has been the case for the last few months now, and I'm unable to view bills or access any existing customer benefits with EE. Not sure if anyone has experienced similar...</P> Thu, 21 Oct 2021 09:20:50 GMT https://community.ee.co.uk/t5/Archived-Posts/Can-t-access-my-bill-error-page-to-get-billing-number-to/m-p/1092236#M291031 allanh91 2021-10-21T09:20:50Z https://community.ee.co.uk/t5/Archived-Posts/Can-t-access-my-bill-error-page-to-get-billing-number-to/m-p/1092274#M291032 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2091062">@allanh91</a>&nbsp;</P> <P>&nbsp;</P> <P>Welcome to the community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Our <A href="https://ee.co.uk/help/get-in-touch" target="_blank" rel="noopener">Mobile Care team</A> will be able to help you get your online account set up properly and help you order the product you're looking for.</P> <P>&nbsp;</P> <P>Let us know how you get on, once you've spoken to them.</P> <P>&nbsp;</P> <P>Chris</P> Thu, 21 Oct 2021 11:22:45 GMT https://community.ee.co.uk/t5/Archived-Posts/Can-t-access-my-bill-error-page-to-get-billing-number-to/m-p/1092274#M291032 Christopher_G 2021-10-21T11:22:45Z