topic Re: Upgrade problem in Archived Posts

Upgrade problem

cheesywizard70 — Wed, 15 Sep 2021 11:34:00 GMT

Hi , I am due an upgrade and every phone I click on tells me there are no suitable plans available please try another . Anyone else getting this ? Or know how to get around this issue ? Thanks for any help

Re: Upgrade problem

Chris_B — Wed, 15 Sep 2021 11:37:44 GMT

@cheesywizard70 Call customer services about this.

But

If this is an early upgrade you need choose a plan that is the same cost or more you can not have a lower price point than you do now unless you see out the term of the contract.

Re: Upgrade problem

Christopher_G — Wed, 15 Sep 2021 13:33:53 GMT

Hi @cheesywizard70

Welcome to the community.

It could be something along the lines of what @Chris_B mentioned. Could you try on a different device or browser, just to see if the same thing happens please?

Chris

Re: Upgrade problem

cheesywizard70 — Mon, 20 Sep 2021 17:42:44 GMT

Tried with different devices and browsers and still the same , also its not an early upgrade just a standard upgrade .

I have noted other people are having the same problems will Probably try to upgrade through a 3rd party now.

Thanks

Re: Upgrade problem

Leanne_T — Tue, 21 Sep 2021 07:38:58 GMT

Morning @cheesywizard70

Thanks for coming back to us 🙂

If you give us a call on 150, our Mobile Care team will go through your upgrade options with you.

Thanks.

Leanne.

Re: Upgrade problem

cheesywizard70 — Tue, 21 Sep 2021 17:23:06 GMT

I don't really want to ring as would rather do it online and take my time , bit of a joke really not being able to do it online . I'll go through a 3 party and take it from there .

Thanks

Re: Upgrade problem

Leanne_T — Wed, 22 Sep 2021 06:28:07 GMT

Hi @cheesywizard70

I am sorry if you are getting this message our Mobile Care team would need to help get your My EE account looked into and check why this error is showing.

Thanks.

Leanne.

Re: Upgrade problem

Reject101 — Wed, 20 Oct 2021 09:50:51 GMT

This error has been showing for years for many people. Its beyond a Joke and I would not even say its an "Error" but basically just a way to force people to go with one of your agents so they get a sale