https://community.ee.co.uk/t5/Archived-Posts/Upgrade-or-new-plan/m-p/1091813#M290998 <P>I just followed a link to upgrade my pixel 4 to the new pixel 6. When I was browsing it was all coming up with a 10% loyalty bonus. Now that I've checked out etc (no upfront cost, pre-ordered for when the phone is released) it's showing the purchase as an additional line, with a 10% additional line discount. Can anyone advise me on this, have I just added another device, and it's not an upgrade?</P> Tue, 19 Oct 2021 23:21:53 GMT Ruaidhri12 2021-10-19T23:21:53Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-or-new-plan/m-p/1091813#M290998 <P>I just followed a link to upgrade my pixel 4 to the new pixel 6. When I was browsing it was all coming up with a 10% loyalty bonus. Now that I've checked out etc (no upfront cost, pre-ordered for when the phone is released) it's showing the purchase as an additional line, with a 10% additional line discount. Can anyone advise me on this, have I just added another device, and it's not an upgrade?</P> Tue, 19 Oct 2021 23:21:53 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-or-new-plan/m-p/1091813#M290998 Ruaidhri12 2021-10-19T23:21:53Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-or-new-plan/m-p/1091868#M290999 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1932445">@Ruaidhri12</a>&nbsp; Yes this is an additional line on your account this is not an upgrade. You will need to call customer services about this</P> Wed, 20 Oct 2021 07:26:50 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-or-new-plan/m-p/1091868#M290999 Chris_B 2021-10-20T07:26:50Z