https://community.ee.co.uk/t5/Archived-Posts/Ee-hasn-t-updated-my-pack-info/m-p/1091809#M290973 <P>You need to call CS to delete your old PAYG MyEE a/c &amp; then you can set up your new contract MyEE a/c afresh, using the same mobile no. &amp; email addy if desired. You can't mix them under MyEE.</P> Tue, 19 Oct 2021 22:37:30 GMT XRaySpeX 2021-10-19T22:37:30Z https://community.ee.co.uk/t5/Archived-Posts/Ee-hasn-t-updated-my-pack-info/m-p/1091796#M290972 <P>I’ve recently bought a new iPhone on contract. My previous phone was pay as you go. I have paid the deposit for my phone and the first monthly payment but every time I access EE app or website, it still states that I am on the same Everything Pack with the same phone number as before, the only thing which has changed on the site is the kind of mobile I have (iPhone 13 mini). Anyone know what is going on?&nbsp;</P> Tue, 19 Oct 2021 21:36:47 GMT https://community.ee.co.uk/t5/Archived-Posts/Ee-hasn-t-updated-my-pack-info/m-p/1091796#M290972 Katy589 2021-10-19T21:36:47Z https://community.ee.co.uk/t5/Archived-Posts/Ee-hasn-t-updated-my-pack-info/m-p/1091809#M290973 <P>You need to call CS to delete your old PAYG MyEE a/c &amp; then you can set up your new contract MyEE a/c afresh, using the same mobile no. &amp; email addy if desired. You can't mix them under MyEE.</P> Tue, 19 Oct 2021 22:37:30 GMT https://community.ee.co.uk/t5/Archived-Posts/Ee-hasn-t-updated-my-pack-info/m-p/1091809#M290973 XRaySpeX 2021-10-19T22:37:30Z