topic Refund in Archived Posts

Refund

Ruthf-27 — Wed, 06 Oct 2021 12:24:23 GMT

I tried to upgrade my phone but couldn't due to your t &c's , i am due a £130 refund - this was over 3 days ago ? - it seems to not be on my bank details but on my paypal as pending , I would like this resolved asap as you wont let me upgrade and now i don't have my money either.

Re: Refund

Chris_B — Wed, 06 Oct 2021 13:02:33 GMT

@Ruthf-27 If you got it pending in your PayPal account then you’ll have to wait till it clears with PayPal. This has nothing to do with EE as you have been refunded.

Re: Refund

XRaySpeX — Wed, 06 Oct 2021 19:46:10 GMT

I didn't think EE accepted PayPal as a payment method & therefore would not refund to PayPal. Are you sure this PayPal pending is on EE?

Re: Refund

Annatriggxx — Sat, 16 Oct 2021 17:01:04 GMT

Have you received your refund yet? The same thing has happened to me

Re: Refund

Jon_K — Sun, 17 Oct 2021 07:40:15 GMT

Hi @Annatriggxx.

Welcome to the community.

Have you requested a refund on your account?

A refund request would usually take up to ten working days.

Jon

Re: Refund

Annatriggxx — Tue, 19 Oct 2021 07:57:22 GMT

Hi, @Jon_K

ive spoken to ee as it's a pending transaction there is nothing the bank or ee can do apparently it'll just come back into my bank. I just wanted to know how long as this happened 5 days ago

anna

Re: Refund

Christopher_G — Tue, 19 Oct 2021 08:30:06 GMT

It can depend on what the refund is for, @Annatriggxx.

What was the transaction? Did you pay for something that you cancelled?

Chris